Registration form

Under the Ombudsman Act 1976 a private postal operator (PPO) may register with the Postal Industry Ombudsman. The Postal Industry Ombudsman is the same person who holds the office of Commonwealth Ombudsman.

If a PPO registers, the Postal Industry Ombudsman can investigate complaints made about the PPO's postal services. Membership is voluntary, and PPOs may de-register at any time.

The Ombudsman charges the PPO a fee for investigating a complaint. Fees are charged according to the complexity of the investigation. The Ombudsman will tell a PPO in advance which fee level will apply to the complaint and will contact a PPO during the investigation if the level changes (see a description of our levels of complexity).

The Ombudsman is required to keep an on-line register of PPOs. The information provided in Part 1 of the registration form will be put on the register and be publicly available on this website (see Members' register). The information provided in Part 2 will not be publicly available.

Download the registration form in Word or PDF format, complete, and mail, fax or email the form to the PIO (see contact details)

• Registration form [Word format 245KB]
• Registration form [PDF format 28KB]

In applying for registration, a PPO acknowledges that registering with the Postal Industry Ombudsman means that:

• Your customers will be able to make complaints to the PIO about your postal or similar services. This includes actions taken by your contractors and subcontractors.
• The PIO will be able to conduct investigations into these complaints.
• The PIO can make a report to you if any error is found in actions taken by your company/business and a report may be tabled in Parliament by the relevant Minister.
• You may de-register from the scheme at any time. However, the PIO may be able to investigate complaints about actions which occurred in the 12 months prior to de-registration.