Investigation reports
Consideration of individual complaints, or information about the postal industry from other sources, can reveal broader problems relating to the provision of postal services. The Ombudsman can investigate issues of this nature on his own initiative. Reports resulting from these investigations may be released publicly.
- Australia Post and Department of Foreign Affairs and Trade: Passports lost in the mail—June 2010—08|2010
- Australia Post: ‘Safe Drop’ program—a review of the first year —4 March 2010—03|2010
- Australia Post: Determining levels of compensation for loss or damage of postal items—8 February 2010—01|2010
- Australia Post: Administration of the Mail Redirection Service—28 June 2009—07|2009
- Australia Post: Complaint about service delivery and complaint handling regarding a registered post article—26 March 2009—05|2009
- Australia Post: Community polling practices: gauging community support for changes to postal delivery services—5 March 2009—01|2009
- Australia Post: Use of notification cards—23 December 2008—14|2008
- Damage caused to inbound international postal items—The roles of Australia Post, the Australian Customs Service, and the Australian Quarantine and Inspection Service, April 2008—4/2008
- Australia Post-Investigation of a complaint about a Postal Delivery Officer—December 2007—17|2007