Redirections

Before contacting the PIO with your complaint, we ask that you pursue the matter as far as possible with the postal operator.

Processing and acting on your redirection or mail hold is predominantly a manual process and human error may sometimes occur.

How to reduce the risk of delivery errors

  • Check that the address you redirect mail to has a mail delivery service. In some rural areas you may need to collect your mail over the counter at the local post office.
  • Double-check that all the details on the form are correct before submitting your form, with particular attention to:
    • where there are multiple people in the old residence, and you only want your mail forwarded (there is a checkbox especially for this)
    • both the from and to addresses
    • the start and end dates.
  • If your redirection is permanent or long-term, make sure that you change the address with all possible senders, especially important ones.
  • Contact the tenants at your old address and provide them with your new address, asking them to send on any mail they receive by mistake.
  • Renew your mail redirection before it expires, if required.

If you suspect that your redirection is not working, contact Australia Post or the responsible PPO as soon as possible, providing them with any reference number on your paperwork.

If the postal operator is unable to resolve the problem, we may be able to investigate to find out what has gone wrong and whether the postal operator can fix it.

Consequential loss

Australia Post does not pay compensation for consequential loss for such things as fines incurred for non-payment of accounts. It is up to you to ensure that your accounts are paid if you anticipate they are due. This is especially the case with driver licences, car registrations, rates notices etc.