Help
Navigation
This site has been designed to facilitate easy access to our
services and related information, with a strong emphasis on navigation
to help you locate your position in the site.
Downloads
Your browser may open PDF files within the browser window.
It is strongly recommended that the following procedure be used
to access these files: RIGHT mouse button on the link and Choose
'Save Target As...' (Internet Explorer) OR 'Save Link As...'
(Netscape), Select an appropriate folder on a local drive to
place the downloaded file. Attempting to open large Adobe Acrobat
files within the browser window may prove to be slow loading
and could lead to system problems.
[top] links
This link enables you to return to the top of the page you
are currently in.
Search
There is a search facility in the banner at the top right corner
of all content pages. This search facility can search for keywords
within the Postal Industry Ombudsman website.
Metadata
This website uses the Australian Government Locater Service
(AGLS) metadata standard. It is a set of descriptive elements
that improves the visibility and accessibility of the services
and information provided over the Internet.
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Larger or smaller text
The font size as all text sizes in this website have been scaled
using relative (percentage size) fonts. If you are having trouble
viewing information on the page, you can make the text size larger
using the A- and A+ buttons on the top right hand side of each
page (alongside the 'Print Page' button). These buttons will
increase or decrease the text size one increment larger or smaller
than the default text size. The A- button makes the font size
smaller and the A+ button increases the font size.
Alternatively most browsers also contain a feature that allows
users to display 'larger' or 'smaller' text. For example: in
Microsoft Internet Explorer click on 'view' menu and select 'text
size' and then select one of the font sizes; or in Netscape Navigator
click on 'view' menu and change the font/text size. Otherwise
please refer to your browser's help facility for instructions.
Accessibility
The Postal Industry Ombudsman aims to provide information accessible
to the largest possible audience and a site with strong design
elements. The following standards were used to design the website:
- alternative text links for image based links
- summary attributes for layout tables
- alternative text equivalents for figures, charts and graphs
- adjustable relative (percentage) text sizes
- consistent navigation throughout the site
- extensive style sheet presentation control
- tab option that allows you to tab through every link on the page
- multiple browser testing.
Standards
Standards followed in the development of this site are based
on the Web Content Accessibility Guidelines Version 1.0 (WCAG
1.0), a set of guidelines developed by the World Wide Web Consortium's
(W3C) Web Accessibility Initiative (WAI) to enable equal access
to all users of the Internet.
Under these guidelines, we believe we have met all applicable
Priority 1 and Priority 2 checkpoints, as well as a number of
key Priority 3 checkpoints. Check the WAI-QuickTips for a brief
overview of building websites enabled for access impaired users
or see Checklist of Checkpoints for Web Content Accessibility
Guidelines 1.0 for a detailed insight.
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Feedback
We encourage all users to provide feedback about any access
problems. Providing as much information as possible about your
computer, operating system and browser makes it easier to identify
your access problem. Report any accessibility issues via email
to pio@ombudsman.gov.au.
If appropriate, please include the specific URL (website address)
of any specific pages in your feedback.
Browsers
When viewing the Postal Industry Ombudsman website it is recommended
that you use Microsoft Internet Explorer 5 or above, Netscape
Navigator 6 or above, Opera 5 or above, or Mozilla 1 or above,
with Javascript activitated. Using a lower version may give you
a lower viewing optimisation and it is recommended that you upgrade.
Please visit www.microsoft.com, www.netscape.com, www.mozilla.org or www.opera.com to
download the latest version of these browsers. Some other browsers
may also be compatible.
Screen Resolution
The Postal Industry Ombudsman website has been optimised for
viewing with a screen resolution of 1024 x 768 pixels or greater.
Known issues
Netscape version 4.5 and earlier, Microsoft Internet Explorer
version 4.5 and earlier and non-Cascading Style Sheet (CSS) browsers.
These browsers have a method for displaying CSS that is not as
standardised as modern browsers. Other older browsers don't display
CSS at all. Standard CSS is the major element in the 'interface
design' of this web site and due to the limitations, the interface
of these portals are not as 'stylised' in these browsers as they
are in newer browsers.
All the information is still available and the text can still
be scaled using the browser preferences or options.
The 'larger' or 'smaller' text buttons within the page toolbox
will not function in some older browsers including Netscape version
4.77 and earlier, and Microsoft Internet Explorer version 4.5
and earlier.
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Large pages
There are some pages that may take a bit longer to display
due to table data and figure graphics. Please send us feedback
(via email to pio@ombudsman.gov.au)
if you experience problems with the download times.
Printing pages
While it is possible to print the HTML pages on this website,
using the 'Print friendly' icon on the top right hand side of
each page (alongside the 'increase and decrease font size' icons),
we suggest downloading the PDF versions for printing purposes.
If
you choose to print the HTML pages it may be necessary to print
in landscape format or to utilise your print dialogue box to
'reduce to fit' or percentage reduce the page.
Adobe reader
Downloadable documents are provided as Adobe Acrobat PDF files.
You will need to have the Adobe Acrobat reader installed on your
computer to view PDF files. The Adobe Acrobat Reader is available
free of charge from the Adobe
website.
PDF Download
Portable Document Format, or PDF as it is commonly known, is
a technology developed by Adobe Systems. It allows print documents,
such as reports, to be compressed into portable electronic files
directly from the original documents. If your browser opens Adobe
Acrobat files within the browser window, it is strongly recommended
that the following procedure be used to access all these files:
Click the link with the RIGHT mouse button, Choose 'Save Target
As..' (Internet Explorer) or 'Save Link As...' (Netscape), Select
an appropriate folder on a local drive to place the downloaded
file. Attempting to open large Adobe Acrobat files within the
browser window may lead to system problems.
Contact us
For further information about any information on this website,
please contact the Director of Public Affairs and Outreach at pio@ombudsman.gov.au or
phone 1300 362 072. |
