Contact us
The PIO is one of the functions of the Commonwealth Ombudsman, and your contact will be handled through the Commonwealth Ombudsman.
You can phone, email, SMS write to the PIO or use our online complaint form.
Phone: 1300 362 072 (calls from mobile phones will attract mobile phone rates)
Enquiries: 9:00am to 5:00pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect)
Postal: GPO Box 442, Canberra ACT 2601
Fax: 02 6276 0123
Email: pio@ombudsman.gov.au
SMS: 0413 COM OMB (0413 266 662) (standard carrier rates apply)
You can visit any office of the Commonwealth Ombudsman to lodge a complaint in person. No appointment is required. Business hours are 9 am to 5 pm Monday to Friday (excluding public holidays). See the Commonwealth Ombudsman website for street addresses for the offices in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney and Perth.