The Postal Industry Ombudsman (PIO) is an independent body that investigates complaints about the postal and courier industry. The PIO started operating on 6 October 2006.

The PIO can investigate complaints about Australia Post, or about any other postal or courier operators that register with the scheme. Registration is voluntary. A list of registered members is available on this website.

The office of Postal Industry Ombudsman is held by the same person who holds the office of Commonwealth Ombudsman. See Commonwealth Ombudsman website for more information.

Investigation reports
Australia Post—Investigation of a complaint about a Postal Delivery Officer, December 2007—17|2007
Damage caused to inbound international postal items, April 2008—04|2008